Deletion of your data
Last updated: 20/07/2026
🔒 Your right to be forgotten
The EU General Data Protection Regulation (GDPR, EU Regulation 2016/679) grants you the right to request the deletion of your personal data. Kiwii honours this right and offers you several ways to exercise it.
📂 What data we hold
Kiwii may hold information about you in any of these cases:
- Kiwii customer company: contact details, billing, service usage.
- Employee of a customer company: name, ID number, phone, time-tracking records, payslips, employment documents.
- Candidate in the job pool: CV, contact details, job preferences.
- Contact via WhatsApp: phone number and messages exchanged with companies that use Kiwii.
- Accountancy firm lead: company name, contact, business email.
📧 How to request deletion
Option 1 · Email (recommended)
Send an email to [email protected] with the subject "Data deletion request" and include:
- Your full name
- The email, phone number or ID number under which you appear in Kiwii
- If you are an employee of a customer company, state the company name
- Confirmation that you are the owner of that data (attach a copy of your ID if possible)
Option 2 · If you are a customer company (you have an admin account)
You can delete your account directly from the panel: go to /admin → Account → Delete account. This deletes your company and all associated data (employees, time records, documents, invoices), while respecting the mandatory legal retention periods.
Option 3 · If you are a candidate in the job pool
Go to your candidate area, verify your email with the OTP, and delete your profile from there.
⏱️ Response time
We will respond to your request within a maximum of 30 calendar days from receipt. In most cases we do so in less than 72 hours.
⚠️ Data we cannot delete immediately
Regulations require us to retain certain data for specific periods:
- Working-time records: 4 years (art. 34.9 of the Spanish Workers' Statute · Royal Decree-Law 8/2019).
- Payslips and employment documentation: 4 years (tax and labour obligation).
- Invoices issued: 6 years (Spanish Commercial Code).
Once those periods have elapsed, the data is automatically deleted or anonymised.
📱 Data via WhatsApp / Meta
If your only relationship with Kiwii is having messaged a company that uses our platform via WhatsApp, send us an email with your phone number in international format (for example +34600123456) and we will delete the message history and the contact.
🛡️ Right to complain
If you are not satisfied with our response, you can lodge a complaint with the Spanish Data Protection Agency (AEPD) (aepd.es).
Related legal documents: Privacy Policy · Terms & Conditions